david vs...tiny goliath...

Had the most ridiculous customer experience at jackdaw antiques today on queen west. Amazing how some small businesses can treat their customers and think they just can!

Whoever reads this, pass it on, and actually, email them at info@jackdaw.ca and ask about their amazing customer service policies. If you feel up to it, boycott them...for life.

My goal would be to flood their email address with messages about the post to show them that they can't treat customers like this just because they think they can.

why you ask?

It all started with a Xmas present that needed to be returned..a chandelier that I bought for $199, not a huge sum of money. My girlfriend and I, receipt in hand, went to the store to return it to either find something else or see if we could get a refund. We ended up asking for a refund because we couldn't find anything in the store. The store owner said not too happily "If you can't find anything else..sure, but I'll have to write a cheque because you paid by debit" - seemed like not a big deal. Her assistant writes the cheque.

Fast forward 2 hours - I get a call from the assistant. She tells me that the store owner said that I lied about the date on the receipt and didn't tell them that I bought it in December and that they will have to cancel that refund cheque and can only give me store credit but will take a 20% re-stocking fee out first. umm..what?

After the store hanging up on me twice on me...and calling me a liar (still not sure what I lied about), she agreed to send me a refund cheque and still keep the 20% re-stocking fee (what is a re-stocking fee exactly?). More details below...

She ended the conversation by saying "No, I'll keep the 20% because I can".

.......
More details - apparently someone else bought the same chandelier yesterday from the store. the store owner thought I was that person returning it today, although she said she wasn't in the store so she just assumed that person was me. I found out in our conversation that they have a return policy of 24 hours, or store credit (with 20% re-stocking fee taken off of course). She admitted mistakenly assuming I had bought the piece yesterday but still would not change her mind.